Account Deletion Portal
Use this page to request permanent removal of your bunnyy account and information linked to that account.
Submit an account deletion request
Fill in the details below and choose Prepare Deletion Email. Your email app will open with a request addressed to our support contact. Review the message and send it to submit your request.
This form does not transmit or store the details you enter. Your request is submitted only after you send the prepared email yourself.
What happens after you send the request?
- Review the prepared email and send it to our support address. If no email app opens, send your request directly to kkroos498@gmail.com, including any account identifier you know and an email address where we can reply.
- We may contact you to verify account or guest-session ownership or clarify which data you want deleted. A registered email address or real name is not required to initiate a request.
- After ownership verification, we permanently delete the account and associated personal information, including uploaded images, prompts, generated images and videos, and generation history, subject to the retention exceptions below. Deletion is not merely account deactivation. Files already saved to your device are not removed from that device.
- We aim to acknowledge requests promptly and complete verified requests without undue delay and within applicable legal deadlines. If verification or a lawful extension requires more time, we will tell you the reason and expected completion time.
- Purchase or transaction records may be retained where required for tax, accounting, dispute handling, or other legal obligations, only for the period required for those purposes. Other server-side personal and generation data, temporary AI processing records, operational logs, backups, and AI processors’ temporary processing data are retained for no more than 7 days, unless legally required preservation applies, as described in our Privacy Policy. Backups may take up to that retention period to expire.
- For help, email kkroos498@gmail.com.
Please do not send government-issued identification or other highly sensitive documents unless our team specifically requests them through an appropriate secure process.